Booking Information

Good to know

Deposit, arrival and departure

Your reservation is valid and binding as soon as the deposit of € 250.- per person is received on the respective hotel account. In the event of a cancellation or premature departure or delayed arrival, the rules in accordance with the Austrian Hotel Regulations are applied (further details under: www.hotelverband.at/down/AGBH_englisch.pdf). Always expect the unexpected – Together with our partner, the Europäischen Reiseversicherungs AG (European Travel Insurance Group), we offer you an attractive travel cancellation insurance (further information under: www.europaeische.at)

On your day of arrival the room is available as from 3 pm, and we kindly request you to clear your room by 11am on your day of departure. We provide a
€ 10.- refund per person and day for evening meals that are not consumed in the Hotel Kesselspitze.

Of course you can also bring man's best friend - your dog - for € 18.- per day, excluding food.

Means of payment: Our dedicated staff at reception prefer final payment of your hotel bill in cash (Euro); however settling your bill with EC (Maestro) card, Visa, Mastercard and Amex are also welcome. ATM at the ski rental and fashion store FREUDENHAUS.

Weekend breaks and short mini breaks or short stays can only be offered on short notice, for up to three nights we charge an extra € 10.- per person and day. Preferred room categories cannot be guaranteed.

Packages (including rental equipment)
All offers are only applicable for arrivals or departures in accordance with the specified dates and only a limited contingency is available. No refund can be provided for services that are not taken advantage of. Packages can only be booked upon prior reservation and not during the stay! Exchange of skis within the same rental category free of charge during the whole stay and two changes permitted from 7 days on.

Please note that our restaurants in all Lürzer Hotels are non-smoking restaurants. We also kindly ask you to refrain from smoking in your room in consideration for children and non-smokers. Our smoking area is located at the hotel bar.

To guarantee the best possible relaxation for our guests, the sauna and relax areas as well as the hot whirlpool outdoor at Hotel Kesselspitze is reserved for adults from 5pm until 7.30pm (not allowed for children and youth under the age of 17). At Hotel Edelweiss and Hotel Frau Holle children under the age of 12 are not allowed into the sauna area.

Lost property shall only be forwarded on inquiry and at the guest's risk and expense. The Hotel shall reserve the right to a 6-month retention period.

All prices are stated in EURO and include all taxes and legal deductions. 

Bank connection
Hotel Kesselspitze	Hotel Edelweiss	Hotel Frau Holle
Raiffeisenkasse Radstadt Obertauern Bank code number: 35049 Account number: 2019800 IBAN: AT27 3504 9000 0201 9800 BIC (Swift): RVSAAT 2S049	Raiffeisenkasse Radstadt Obertauern Bank code number: 35049 Account number: 2019818 IBAN: AT26 3504 9000 0201 9818 BIC (Swift): RVSAAT 2S049	Raiffeisenkasse Radstadt Obertauern Bank code number: 35049 Account number: 2019826 IBAN: AT04 3504 9000 0201 9826 BIC (Swift): RVSAAT 2S049